Pinnacle Counseling and Testing Center
41856 Ivy St , STE 205
Murrieta CA 92562-8805
951-396-5701
INTRODUCTION
By accessing or using the SMS communication services provided by Pinnacle Counseling and Testing Center and Pinnacle Counseling and Testing Center of Utah (hereinafter referred to as the “Company”), You (the “Client”) acknowledge and agree to the terms set forth in this Privacy Policy for SMS Communication (“Policy”). This Policy applies to all interactions with the Company through SMS services and governs the collection, use, disclosure, retention, and protection of personal information provided via such means.
The Company, located in California, Utah, and Missouri, provides behavioral health services of psychological testing and counseling services, As part of these services, the Company utilizes SMS communication to deliver appointment reminders, updates, and other relevant information to You.
The Company is committed to safeguarding Your personal information and complying with all applicable privacy laws, including the Telephone Consumer Protection Act (TCPA) and other relevant regulations. By engaging with the Company’s SMS services, You consent to the collection, use, and processing of Your information as described herein. This Policy is subject to change, and it is Your responsibility to review it periodically. Continued use of SMS communication with the Company constitutes Your acceptance of any modifications to this Policy.
TYPE OF INFORMATION COLLECTED
The Company collects the following categories of personal information from the Client:
- Full Name – To properly identify and verify the Client for communication, service provision, and record-keeping purposes.
- Contact Details – This includes the Client’s phone number and email address, which are necessary for effective communication, including the delivery of appointment reminders, service updates, and other relevant information.
- Client Requests and Inquiries – Any requests, inquiries, or feedback provided by the Client through SMS or other communication channels regarding the Company’s services.
METHODS USED TO COLLECT INFORMATION
The Company employs the following methods to collect personal information from the Client:
- SMS Communication: Personal information is collected when the Client engages with the Company via SMS. This includes, but is not limited to, appointment requests, service inquiries, and other relevant communication exchanged via SMS.
- Direct Contact: Personal information may be collected directly from the Client through SMS or other communication methods, including details of the Client’s request or inquiry.
- Online Forms: The Company utilizes online forms to collect information submitted by the Client for appointment scheduling, service requests, or other business-related matters. The information provided through such forms is stored securely in the Company’s system and processed in accordance with this Policy.
PURPOSE OF DATA COLLECTION
The Company collects personal information from the Client for the following purposes:
- Service Provision: To facilitate the scheduling, confirmation, and management of appointments for psychological testing, counseling, and related services. This includes sending appointment reminders, confirmations, and follow-up information via SMS.
- Communication: To ensure effective communication between the Company and the Client, including responding to inquiries, addressing service requests, and providing relevant updates or notifications related to the Client’s interactions with the Company.
- Client Support: To address any specific requests or inquiries from the Client, including follow-up communication regarding the Client’s needs, preferences, or feedback on services rendered.
- Compliance with Legal Obligations: To fulfill any legal, regulatory, or contractual obligations, including ensuring compliance with applicable privacy and data protection laws.
- Operational Efficiency: To improve the quality of services provided, manage Client accounts, and enhance operational efficiency through data analysis and system improvements.
- Marketing and Promotions (with consent): To provide the Client with promotional materials, service updates, or other marketing communications, but only where the Client has explicitly consented to receive such communications.
All personal information collected through these methods will be used exclusively for the above-mentioned purposes and will not be used for any other purposes without the Client’s prior consent. The Company is committed to maintaining the confidentiality and security of all collected data.
USER RIGHTS
The Company acknowledges and respects the Client’s rights regarding their personal information under applicable privacy laws. As a Client, You have the following rights concerning Your personal data:
- Right to Access: You have the right to request access to the personal information the Company holds about You. Upon request, the Company will provide You with a copy of the data we have collected and stored, subject to any applicable legal exemptions.
- Right to Rectification: You have the right to request that the Company correct any inaccuracies or update incomplete personal information. If You believe the information we have is incorrect or out of date, You may request that we update it promptly.
- Right to Deletion: You have the right to request the deletion of Your personal information held by the Company, subject to certain exceptions. The Company will take reasonable steps to comply with such requests, unless the data is required for legal or operational purposes, such as compliance with applicable laws or fulfilling ongoing contractual obligations.
- Right to Restrict Processing: You have the right to request that the Company restrict the processing of Your personal data under certain conditions. This may apply if You contest the accuracy of the data or if You object to the processing under legitimate grounds.
- Right to Data Portability: You have the right to request that Your personal data be provided in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider, if technically feasible.
- Right to Object: You have the right to object to the processing of Your personal data for certain purposes, such as direct marketing or when the Company processes data based on legitimate interests. If You object to processing, we will cease processing Your data unless we have compelling legitimate grounds to continue. <br>
- Right to Withdraw Consent: If the Company processes Your personal data based on consent, You have the right to withdraw that consent at any time, without affecting the legality of processing prior to the withdrawal.
To exercise any of these rights, You may contact the Company using the contact information provided in this Policy. The Company will respond to such requests in accordance with applicable data protection laws, and in a timely manner.
DATA SHARING
The Company does not sell, rent, or trade personal data to third parties. However, Client data may be shared with third parties under the following circumstances:
- Service Providers: The Company may share Client data with trusted third-party service providers who assist in the operation of the Company’s services, such as SMS communication platforms, payment processors, or IT support services. These third parties are contractually obligated to maintain the confidentiality and security of Client data and may only use the data as necessary to perform services for the Company.
- Legal Requirements: The Company may disclose Client data if required to do so by law, regulation, or legal process, such as a subpoena, court order, or government request. The Company may also disclose Client data to cooperate with law enforcement investigations or in response to legal claims or complaints.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of the Company’s assets, Client data may be transferred as part of the transaction. The Company will notify the Client of such a transfer, and the Client’s data will continue to be protected in accordance with this Privacy Policy.
- Consent: The Company may share Client data with third parties if the Client provides explicit consent to do so, such as for marketing purposes or other specific requests made by the Client.
DATA SECURITY MEASURES
The Company is committed to safeguarding the confidentiality, integrity, and availability of the Client’s personal information. To protect against unauthorized access, disclosure, alteration, or destruction of personal data, the Company employs the following data security measures:
The Company is committed to safeguarding the confidentiality, integrity, and availability of the Client’s personal information. To protect against unauthorized access, disclosure, alteration, or destruction of personal data, the Company employs the following data security measures:
Opt-In and Opt-Out of SMS Communications
The Company ensures that all Clients explicitly opt-in to receiving SMS communications, including appointment reminders, service updates, and promotional messages. By providing Your phone number, You consent to receive such messages. You may opt-out at any time by responding with “STOP” or following other instructions provided in the message to discontinue future SMS communications.
Contact Information
If You have any questions, concerns, or requests regarding this Privacy Policy, Your personal data, or any privacy-related matters, please contact the Company using the details provided below:
Pinnacle Counseling and Testing Center
Email: info@pinnaclectc.com
Phone:(951) 396-5701
Mailing Address:41856 Ivy St. STE 205., Murrieta, CA 92562
Attention: Privacy Department